FAQ

Frequently Asked Questions

Where do you ship to? We ship worldwide. Free shipping on all orders, no minimum required.

How long does delivery take? Standard delivery takes 7–14 business days. Express options may be available at checkout.

What materials are used? Our jewellery is made from sterling silver and gold vermeil with premium stone accents. All pieces are nickel-free and skin-safe.

Can I return my order? Yes. We offer a 30-day return policy. Items must be unworn and in original packaging. Contact us at support@zneel.com to initiate a return.

How do I care for my jewellery? Keep away from water, perfume, and direct sunlight. Store in a cool, dry place. Clean gently with a soft cloth.

Is my payment secure? Yes. All transactions are processed through Shopify's secure payment system with SSL encryption.

I haven't received my order — what should I do? Contact us at support@zneel.com with your order number and we'll resolve it within 24 hours.